Copyright and takedown

Last updated 1 November 2026

Photos, captions, comments and messages on WhereToGo are posted by its users, who confirm they have the right to post them. We do not check them before they appear. If something on WhereToGo uses your work without permission, this page tells you how to have it taken down, what we do when your notice arrives, and how the person who posted it can object.

1. Where to send a notice

Send copyright notices to our designated agent:

Copyright Agent, spdev labs Ltd
copyright@getwheretogo.com
12 Constance Street, London E16 2DQ, United Kingdom

Email is faster. Notices sent to this address go straight into a queue that is reviewed by a person; nothing else is read from it. For anything that is not a copyright claim, use the contact details in the Terms of Service.

2. What a notice must contain

We need enough to find the content and to be sure the claim is yours to make. The list below is what United States law (17 U.S.C. §512(c)(3)) and the European Union's Digital Services Act (Article 16) each ask for, so one notice works wherever you are:

1. The work. What is yours, and where we can see the original: a link to it, or a copy attached.
2. The content on WhereToGo. Enough for us to find it: the account's handle and the place or post it appears on, or a screenshot. Every post in the app has a Share action that copies a link; that link is the best identification.
3. Your contact details. Name, postal address and email, and whether you are the rights holder or act for them.
4. A statement of good faith that you believe the use is not authorised by the rights holder, their agent, or the law.
5. A statement of accuracy that the information in the notice is accurate, and, under penalty of perjury, that you are the rights holder or authorised to act for them.
6. Your signature, typed is fine.

A notice that is missing something will get a reply asking for it rather than a removal, so it is worth sending a complete one.

3. What we do with it

• Acknowledge. You get a reply confirming we have the notice.
• Remove. If the notice is complete and the claim is credible, we remove the content or disable access to it promptly, usually within two working days of receiving a complete notice.
• Tell the person who posted it. They are told what was removed and why, that a notice was the reason, and how to object. They receive the substance of your notice; we do not pass on your contact details unless the law requires it or you agree.
• Keep a record. The notice, what was removed and when are kept, as is any counter-notice.

4. Objecting to a removal

If your content was removed because of a notice and you believe that was a mistake, for example because you own the work or have a licence for it, write to copyright@getwheretogo.com with:

1. what was removed, as described in the message you received;
2. your name, postal address and email;
3. a statement, under penalty of perjury, that you believe in good faith the content was removed by mistake or misidentification;
4. for a notice made under United States law, your consent to the jurisdiction of the federal court for your district, or of any district in which spdev labs Ltd may be found if you are outside the United States, and that you will accept service from the person who sent the notice; and
5. your signature.

We send your objection to whoever sent the notice. Where the notice was made under United States law, we may restore the content between ten and fourteen working days later unless they tell us they have gone to court over it. Elsewhere, we look at both sides and decide, and tell you what we decided and why.

5. Repeat infringers

A person whose content has been removed after a copyright notice is warned the first time. An account that has three removals upheld against it is closed, and the person may not open another. We keep a record of removals per account so that this is applied in practice, not only on paper, and we may close an account sooner where the infringement is plainly deliberate.

6. False notices

A notice is a statement under penalty of perjury. Sending a notice about content you know is not infringing, or an objection about content you know is, can make you liable for the damage it causes, including under 17 U.S.C. §512(f). Please do not use this process for complaints that are not about copyright.

7. Where the law comes from

spdev labs Ltd is a company in England and Wales and WhereToGo is offered worldwide. We act on notices under the hosting provisions of the UK Electronic Commerce (EC Directive) Regulations 2002, the EU Digital Services Act, and the United States Digital Millennium Copyright Act, and we follow the same procedure whichever applies. This page is the notice-and-action mechanism required by Article 16 of the Digital Services Act.

spdev labs Ltd, company number 17474506, 12 Constance Street, London E16 2DQ, United Kingdom.